FirstService: First Serve Others

FirstService: First Serve Others impakt

FirstService: First Serve Others


Impakt helped FirstService develop a North-America wide social program that is aligned with their mission and values, and prioritizes the issues that are most important to employees and their communities. FirstService’s executives and managers were engaged in the program’s development, and the new program reflected the organic activities already taking place within the corporation’s brands and communities.
Impakt worked closely with leaders and employees at FirstService to identify opportunities that did not cannibalize or jeopardize existing social purpose activities that employees cared about.

The #FirstServeOthers program was launched in January 2018. Impakt worked with FirstService to help them uncover how their business can have a purpose that has more impact. Impakt and FirstService Corporation forged a unique relationship and both organizations were involved in the process from beginning to end. Impakt and FirstService Corporation conducted a review of internal and competitor CSR initiatives and then concluded the research by conducting in-depth interviews with key internal stakeholders.

Through this research we were able to understand the current initiatives of FirstService Corporation and of their competitors. This information was consolidated and presented to senior management. With Impakt guiding the Discovery Phase, FirstService was able to begin developing strategies for the future and steps they want to take so that they can achieve the social purpose initiatives tomorrow that they imagine today.

For more information on FirstService visit their website FirstService Corporation

Here is a list of other FirstService brands and franchisees:

  • FirstService Residential
  • BrandPoint Services
  • California Closets
  • CertaPro Painters
  • College Pro Painters
  • College Pro Window Cleaners
  • Paul Davis Restoration
  • Pillar To Post Home Inspection
  • American Pools

  • 6701 Democracy Blvd, Suite 300, USA